SnapADU Warranty Information

SnapADU partners with 2-10 Home Buyers Warranty, the nation’s leading provider of structural warranties, to provide you with the industry’s most comprehensive protection available. Your warranty includes protection against workmanship and distribution systems defects, as well as structural defects throughout the warranty term specified on your Certificate of Warranty Coverage.

With the completion of your new ADU, you’ll receive a copy of the structural home warranty contract that explains what is covered as well as a maintenance booklet with tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your ADU.

Warranty Coverage

1-YEAR WORKMANSHIP WARRANTY

• SnapADU will provide a Workmanship Warranty for the fit, finish and materials in your ADU. Unless expressly noted otherwise, this warranty covers a period of one (1) year, commencing upon issuance of the Certificate of Occupancy or upon submission of final invoice in cases where Occupancy is not contractually required.
• Workmanship Warranty will cover all workmanship and materials directly managed or procured by SnapADU, provided defects are not the result of normal wear & tear or neglect by the homeowner.

2-YEAR DISTRIBUTION SYSTEMS WARRANTY

• SnapADU will provide a Distribution Systems Warranty for electrical, plumbing, and mechanical (HVAC) systems. Unless expressly noted otherwise, this warranty covers a period of two (2) years, commencing upon issuance of the Certificate of Occupancy or upon submission of final invoice in cases where Occupancy is not contractually required.
• Distribution Systems Warranty will cover all systems directly managed or procured by SnapADU, provided defects are not the result of normal wear & tear or neglect by the homeowner. This includes the wiring, piping, and ductwork of your new ADU.

10-YEAR STRUCTURAL WARRANTY

• SnapADU will provide a Structural Warranty against major structural defects (unless expressly noted otherwise) for a period of ten (10) years, commencing upon issuance of the Certificate of Occupancy or upon submission of final invoice in cases where Occupancy is not contractually required. The Structural Warranty will cover work directly managed or procured by SnapADU, provided defects are not the result of normal wear & tear or neglect.
• For the purposes of this Structural Warranty, “major structural defects” means the failure of structural, load bearing components to a degree which renders the ADU unsafe for habitation. Structural load bearing components include foundations, footings, load bearing walls/framing and roof trusses.

MANUFACTURER’S MATERIAL WARRANTY

• Fixtures and appliances are covered by the manufacturer’s warranties, which are linked in the individual Selections for each item in your Buildertrend portal – please let us know if you need help locating these. For any issues related to fixtures or appliances, please direct claims to the manufacturer.

Submitting Warranty Requests

To submit a warranty service request, follow these steps:

1. Log into your Buildertrend portal.
2. Select “Project Management,” then select “Warranties.”
3. Click on “Add a Warranty Claim.”
4. Fill out the form with as much detail as possible. You can also attach photos if applicable.

We will review & respond to your warranty request within 24-48 business hours.

Emergency Warranty Requests: If you experience an emergency warranty-related situation, such as no hot water, total loss of electricity or complete lack of heating or cooling, please use our Emergency Contact Number: 760-259-2228

Non-Emergency Warranty Requests: To enhance efficiency and manage resources effectively, please note that we will handle non-emergency and non-safety related warranty claims on a quarterly basis. We appreciate your patience and understanding, as this approach allows us to provide thorough and attentive service to all our clients.

Read more about ADU Warranties and Guarantees.